Privacy Policy

Last updated: 28 June 2026

1. Introduction

Emotional Downshift is the stress and nervous-system regulation practice of Alissa Lang Ltd. We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you use our website and services.

2. Information We Collect

Booking and contact details: when you book a session or a free intro, or contact us, we collect your name, email address, and any scheduling details, through our booking provider.
Information you share in sessions: regulation work involves talking about how you are feeling. Anything you share with us before, during, or after a session is treated as confidential.
Situation checkers: our free checkers use your answers to generate an on-screen result. They do not ask for your name or email and are not linked to your identity.
Information collected automatically: technical data such as your IP address, browser type, and basic usage, recorded by our hosting platform.

3. How We Use Your Information

To schedule and deliver your sessions, intros, and self-paced programmes.
To respond to your enquiries and provide support.
To send you updates or resources, only if you have opted in.
To maintain, secure, and improve our website and services.

4. Sensitive Information and Confidentiality

Because this is regulation work, you may share personal information about your wellbeing. We treat this as confidential and use it only to support your work with us. Emotional Downshift is regulation work, not therapy or medical care: we do not diagnose, and we do not keep clinical records. For anything clinical, your GP or a qualified professional is the right first call.

5. Cookies

We use cookies to help the site work and to understand how it is used. You can manage your cookie preferences through your browser settings.

6. Sharing Your Information

We do not sell, trade, or rent your personal information. We share it only with the trusted providers we use to run the practice, such as our scheduling provider, payment processor, and website host, and only on the basis that they keep it confidential.

7. Data Security

We use appropriate measures to protect your data from unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is ever 100% secure, but we take reasonable steps to safeguard it.

Your Rights

Under UK data protection law you have the right to access, correct, or delete your personal data, to object to or restrict its processing, and to withdraw consent at any time. To exercise any of these rights, contact us at legal@emotionaldownshift.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or a notice on our website.

Contact Us

If you have any questions about this policy, please contact us at:

Alissa Lang Ltd
The Stables, Moneys Farm, Bottle Lane, Mattingley, Hampshire, RG27 8LJ
legal@emotionaldownshift.com